POLICIES & FAQ

POLICIES

This privacy policy discloses the privacy practices for www.BCDInvestigations.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. The choices available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. mutually agreed use of sub-contractors.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cancellation/Refund Policy

A retainer is usually required before any work will be performed or any expenses incurred. The setting of this retainer amount is not a prediction by the Agency that the retainer amount will be sufficient to cover all future services and expenses. If the retainer becomes exhausted before completion of this project, the Client agrees to replenish the retainer by an amount mutually agreeable to the parties. The Client understands and agrees that if the retainer is exhausted and not replenished for whatever reason, the Agency is entitled to cease all work and close its file.

 

The Agency agrees to return any unused portion of the retainer if the Client either discharges the Agency before completion of the project or the project is completed and an unearned balance remains in the retainer account.  Retainer funds earned by The Agency are non-refundable.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (858)602-6296 or via email at dave@bcdinvestigations.com.

FAQ

What is a private investigator?
A private investigator is a professional who is employed to collect and/or verify information. Many professional investigators possess law enforcement backgrounds or other experience and education that they leverage to conduct investigations and research.

Why hire a professional private investigator?
Professional private investigators are adept at analyzing a situation and finding the best starting point. From there, they rely on experience, knowledge and technology to uncover information and follow the trail of evidence where it leads. Investigators are trained to legally and ethically obtain information which they present in a manner that is admissible in court.

What qualifications should an investigator have?
Requirements for private investigators vary from state to state. California requires that an individual or agency possess a current, valid license to offer investigation services. Being licensed does not automatically equate to having the necessary experience. When hiring an investigator, you should make sure the person has the required credentials. Additionally, inquire about specific experience as it relates to your case.

How much does a private investigator cost?
Although this is a very difficult question to answer, here are some general guidelines to understand.

  • Hourly Fees – Hiring a private investigator is much like hiring a lawyer or accountant. Hourly rates are the most common arrangement. A professional service provider gets paid an agreed-upon hourly rate for the hours worked and within an agreed budget.
  • Flat Fee – Some matters are more simple and well defined and may be charged based on a flat fee.
  • Expenses – Certain expenses may be charged to the client. The most common are travel and mileage.

Rates vary depending on location, specialty or the complexity of the case. Beware of comparing one investigator with another on the basis of fees alone. A lower priced, inexperienced investigator may take twice as long to complete a task. Also, be wary of the investigator whoguarantees results.

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